FAQ

What leasing options are available?

​We generally do 1-year leases. Depending on availability and time of year, we can do shorter terms and furnished leases. Give us a call and we'll see if we can assist you!

Is there an application fee?

​We have a Background Check Fee of $20 for every applicant 18 years of age or older

When is rent due? How do I pay rent?

​Your rent is due every month on the 1st. You have many options when it comes to paying rent; we want to make it easy for you! The easiest way is to set-up auto-payments through your Resident Portal. We accept e-check, credit card, online banking, automatic withdrawal, payment by mail, and money gram. We do not accept cash.

Is there a late fee for overdue payments?

​​If rent is not received by the 5th of the month your account will be assessed a $50 late fee

Is renter's insurance required?

​​Yes! It is required that you carry renters insurance to protect your belongings. Damages caused by a resident, even when unintentional, are the financial responsibility of the resident. Without renter's insurance, you don't have coverage for personal property loss, liability, or injury to others that may result from accidents or your negligence. We have partnered with Resident Insure, a premier provider of renter’s insurance products. Resident Insure works with several A-rated insurance carriers to bring you policies with excellent coverage at a very affordable price.

What utilities are included or not included in the rent?

​​Water is included in the rent.  Residents pay for their own gas and electricity.

What about internet service?

​All residents can take advantage of our Ultimate Technology Package, provided at a discounted rate of $79*, which is added to your monthly payment. The package includes high-speed wireless internet access up to 100 Mbps, digital cable with over 200 channels, the SHOWTIME® package, and two set-top boxes all through Spectrum. ​*All prices subject to change.

When is the trash picked up?

​​To help keep our community beautiful and to assist our residents; we have engaged Valet Trash & Recycling Services. You will be provided either a 13-gallon indoor style trash can or a Deck Box depending on your front entrance configuration. With this service, you will be able to place your bagged trash and recycling outside your front door 5 days/week! Service will take place Sunday through Thursday in the evening.

Do you offer recycling?

​​Absolutely!  Recycling services are included in your Valet Trash service.  Additional recycling totes are available near the dumpster areas.

What are pool hours and seasonal availability?

​We have saltwater swimming pools that StoneGate residents are welcome to use. Each pool is lifeguard attended. They are open Memorial Day through Labor Day. Hours may vary depending on the time of year and the weather but they are generally 11 am to 7 pm.

What is the smoking policy?

​Most of our buildings are Smoke-Free although we do have a handful of buildings that do allow for smoking. Ask our Leasing Staff for more information.

What is the pet policy?

We are a pet-friendly community! Aggressive dogs are prohibited. These breeds include but are not limited to Pit-bulls, American Staffordshire Terriers, Chow Chows, Rottweilers, Dobermans, Akitas, Dalmatians, Siberian Huskies, American Bulldogs, all forms of Mastiffs, Hybrid Wolves, and other similar dogs known for their aggression. Please note, no mixes of these breeds will be allowed. ​​A Pet Addendum is required for both cats and dogs as a rider and forms a part of the Lease Agreement. A One Time non-refundable Pet Fee of $275 per pet and a minimal monthly pet rent of $18 per pet. For each pet weighing 75 lbs. or more there is an additional $100 non-refundable pet fee. No hidden fees! As a convenience to you, there is no additional Pet Security Deposit or Pet Move Out Fees. Upper apartments have a weight limit of 60 lbs, there is no weight limit in lower apartments and townhomes.

How do I get my packages?

Packages are delivered to your front door at StoneGate. If you are not home they will deliver it to our mailroom which is open to residents 7 days a week. ​

Can I reserve the common areas? Are there any fees?

​Absolutely!  Our residents can rent our recently redecorated Clubhouse during non-business hours.  Residents receive 2 rentals free every year. Each additional rental is just $50 per rental.

What is the parking situation?

We have an abundance of parking throughout the community.  In addition, all of our homes include an attached garage! Looking for a 2-car attached garage? No problem - our townhomes have a 2-car attached garage!

Is a fee or permit required for parking?

​​There are no fees or permits required for parking.

What is the policy for guest parking?

​​We have open parking for our residents and guests.  We do ask that if a guest will be parking in our lots for a significant period of time that you let our Leasing Office know.  It is imperative that all guests follow our snow removal plan just as our residents do to make sure we have clear parking lots for everyone in the Winter.

How are repairs handled?

​Our award-winning maintenance team will take care of your service requests. They are here Monday through Friday from 8 am to 4:30 pm.  Just log into your Resident Portal and place your service request or give our Leasing Office a call and we can place the service request for you.  Our goal is to complete each service request within one business day but, from time to time it may take longer due to ordering parts - we'll keep you informed of the progress of your request.

How are emergency repairs handled?

​Our Maintenance Team is available for emergency service requests 24/7. Just call our office and a member of our team will get the details of what is wrong and if there is an emergency we will dispatch someone to assist you.

Can the apartment be sublet?

​Yes, we do allow subletting!  Reach out to our Leasing Team and they can walk you through the process.

Can the apartment be listed on Airbnb?

​​No, our apartments cannot be listed on Airbnb.

What leasing options are available?

​We generally do 1-year leases. Depending on availability and time of year, we can do shorter terms and furnished leases. Give us a call and we'll see if we can assist you!

Is there an application fee?

​We have a Background Check Fee of $20 for every applicant 18 years of age or older

When is rent due? / How do I pay rent?

​Your rent is due every month on the 1st. You have many options when it comes to paying rent; we want to make it easy for you! The easiest way is to set-up auto-payments through your Resident Portal. We accept e-check, credit card, online banking, automatic withdrawal, payment by mail, and money gram. We do not accept cash.

Is there a late fee for overdue payments?

​If rent is not received by the 5th of the month your account will be assessed a $50 late fee

Is renter's insurance required?

​Yes! It is required that you carry renters insurance to protect your belongings. Damages caused by a resident, even when unintentional, are the financial responsibility of the resident. Without renter's insurance, you don't have coverage for personal property loss, liability, or injury to others that may result from accidents or your negligence. We have partnered with Resident Insure, a premier provider of renter’s insurance products. Resident Insure works with several A-rated insurance carriers to bring you policies with excellent coverage at a very affordable price.

What utilities are included or not included in the rent?

​Water is included in the rent.  Residents pay for their own gas and electricity.

What about internet service?

All residents can take advantage of our Ultimate Technology Package, provided at a discounted rate of $79*, which is added to your monthly payment. The package includes high-speed wireless internet access up to 100 Mbps, digital cable with over 200 channels, the SHOWTIME® package, and two set-top boxes all through Spectrum. ​*All prices subject to change.

When is the trash picked up?

​To help keep our community beautiful and to assist our residents; we have engaged Valet Trash & Recycling Services. You will be provided either a 13-gallon indoor style trash can or a Deck Box depending on your front entrance configuration. With this service, you will be able to place your bagged trash and recycling outside your front door 5 days/week! Service will take place Sunday through Thursday in the evening.

Do you have recycling?

​Absolutely!  Recycling services are included in your Valet Trash service.  Additional recycling totes are available near the dumpster areas.

What are pool hours and seasonal availability?.

We have saltwater swimming pools that StoneGate residents are welcome to use. Each pool is lifeguard attended. They are open Memorial Day through Labor Day. Hours may vary depending on the time of year and the weather but they are generally 11 am to 7 pm.

What is the smoking policy?

Most of our buildings are Smoke-Free although we do have a handful of buildings that do allow for smoking. Ask our Leasing Staff for more information.

What is the pet policy?

We are a pet-friendly community! Aggressive dogs are prohibited. These breeds include but are not limited to Pit-bulls, American Staffordshire Terriers, Chow Chows, Rottweilers, Dobermans, Akitas, Dalmatians, Siberian Huskies, American Bulldogs, all forms of Mastiffs, Hybrid Wolves, and other similar dogs known for their aggression. Please note, no mixes of these breeds will be allowed. ​A Pet Addendum is required for both cats and dogs as a rider and forms a part of the Lease Agreement. A One Time non-refundable Pet Fee of $275 per pet and a minimal monthly pet rent of $18 per pet. For each pet weighing 75 lbs. or more there is an additional $100 non-refundable pet fee. No hidden fees! As a convenience to you, there is no additional Pet Security Deposit or Pet Move Out Fees. Upper apartments have a weight limit of 60 lbs, there is no weight limit in lower apartments and townhomes.

How do I get my packages?

Packages are delivered to your front door at StoneGate. If you are not home they will deliver it to our mailroom which is open to residents 7 days a week.

Can I reserve the common areas, are there any fees?

Absolutely!  Our residents can rent our recently redecorated Clubhouse during non-business hours.  Residents receive 2 rentals free every year. Each additional rental is just $50 per rental.

What is the parking situation?

We have an abundance of parking throughout the community.  In addition, all of our homes include an attached garage! Looking for a 2-car attached garage?  No problem - our townhomes have a 2-car attached garage!

What is the policy for guest parking?

​We have open parking for our residents and guests.  We do ask that if a guest will be parking in our lots for a significant period of time that you let our Leasing Office know.  It is imperative that all guests follow our snow removal plan just as our residents do to make sure we have clear parking lots for everyone in the Winter.

Is a fee or permit required for parking?

​There are no fees or permits required for parking.

How are emergency repairs handled?

Our Maintenance Team is available for emergency service requests 24/7. Just call our office and a member of our team will get the details of what is wrong and if there is an emergency we will dispatch someone to assist you.

How are repairs handled?

​Our award-winning maintenance team will take care of your service requests.  They are here Monday through Friday from 8 am to 4:30 pm.  Just log into your Resident Portal and place your service request or give our Leasing Office a call and we can place the service request for you.  Our goal is to complete each service request within one business day but, from time to time it may take longer due to ordering parts - we'll keep you informed of the progress of your request.

Can the apartment be sublet?

​Yes, we do allow subletting!  Reach out to our Leasing Team and they can walk you through the process.

Can the apartment be listed on Airbnb?

​No, our apartments cannot be listed on Airbnb.